Choosing your bed
Which size should I choose?
Use the dimensions and size options on the product page. Measure your room, stairways and doorways, allowing space around the frame. Contact us if you need help with a specific model.
Are a mattress, television or assembly included?
Check the product description for what is included. Do not assume that a mattress, television or assembly service comes with a bed unless the listing explicitly says so. We can confirm details before you order.
Will my television fit a TV bed?
Compatibility depends on the model. Check the specifications and contact our team with your television dimensions before ordering if you are unsure.
Orders and delivery
How do I track my order?
Use the delivery link in your dispatch email. Our Track Your Order page also links to official carrier tracking. For specialist furniture delivery, contact us if you need help with your appointment.
Can I cancel?
Email contact@somnivo.shop as soon as possible to cancel before dispatch. Online requests remain available until fulfilment. Applicable statutory cancellation rights continue after dispatch.
Returns and support
What is the return window?
Contact us within 14 days of delivery to request an eligible return. You have a further 14 days to return the goods. Somnivo arranges and pays approved return shipping or bulky-item collection, including change-of-mind returns. There is no restocking fee. Read our Return & Refund Policy.
Are any items excluded?
Genuinely customised or personalised items are excluded from change-of-mind returns. Choosing a standard Double or King catalogue size does not automatically make a bed customised. Rights for faulty, damaged or misdescribed goods remain unaffected.
What if something arrives damaged?
Contact our team with your order number and a description of the issue. Photographs may help us assess it. We will help arrange an appropriate remedy under your legal rights.
Still need help? Contact Us.