Shipping policy

At Somnivo, we aim to provide a reliable, transparent, and convenient delivery experience for our customers across the United Kingdom.

Shipping Destinations

We currently deliver to addresses within the United Kingdom only.

At this time, we do not offer international shipping.

Shipping Costs

We offer FREE standard shipping on all UK orders.

There is no minimum order value required to qualify for free shipping.

Processing Time

Orders are normally processed within 1–2 business days after payment has been successfully received and confirmed.

Processing includes order verification, preparation, and handing the order over to the shipping carrier.

Business days are Monday to Friday, excluding UK public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

Delivery Time

Once your order has been processed and dispatched, the estimated delivery time is:

4–7 business days

Total Estimated Delivery Time

The total estimated time from placing your order to receiving it is approximately:

5–9 business days

This includes:

  • Processing time: 1–2 business days

  • Shipping time: 4–7 business days

Delivery times are estimates and may occasionally be affected by courier delays, severe weather, public holidays, high order volumes, or other circumstances outside our reasonable control.

Order Confirmation

After placing an order, you will receive an order confirmation at the email address provided during checkout.

Please review your order details and delivery address carefully.

If you notice an error, please contact us as soon as possible at contact@somnivo.shop.

Order Tracking

Once your order has been dispatched, tracking information will be provided by email where tracking is available.

Please allow some time for the tracking information to become active after your order has been handed to the carrier.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information during checkout.

If you provide an incorrect or incomplete address, please contact us immediately.

Once an order has been processed or dispatched, we may not be able to modify the delivery address.

Delayed Orders

If your order has not arrived within the expected timeframe, please check your tracking information first.

If you still require assistance, contact our customer support team with your order number, and we will help investigate the shipment.

Lost Packages

If your tracking information indicates that your parcel may have been lost during transit, please contact us.

We will investigate the issue with the relevant carrier and work with you toward an appropriate resolution.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging where appropriate

For eligible damaged, defective, or incorrect products, Somnivo will cover the applicable return shipping costs.

Please refer to our Return and Refund Policy for additional information.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Somnivo
Email: contact@somnivo.shop
Phone: +44 7597 898666
Website: https://somnivo.shop