Choosing a product
How do I know an appliance will fit?
Every product page lists dimensions and capacity. Measure the space, allowing room for ventilation and door opening, and check stairways and doorways on the delivery route. Contact us if you need help with a specific model.
Is installation included?
Check the product description for what is included. Do not assume that installation, plumbing, electrical connection, a mattress, a television or assembly is included unless the listing says so. We can confirm details before you order.
Will my television fit a TV bed?
Compatibility depends on the model. Check the specifications and contact us with your television dimensions before ordering if you are unsure.
Orders and delivery
How long does delivery take?
We deliver across the UK, with an estimated total delivery time of 5–9 business days. See our Shipping Policy for details.
How do I track my order?
Use the tracking link in your dispatch email, or visit our Track Your Order page.
Can I cancel?
Email contact@somnivo.shop as soon as possible to cancel before dispatch. Applicable statutory cancellation rights continue after dispatch.
Returns and support
What is the return window?
Contact us within 14 days of delivery to request an eligible return. You have a further 14 days to return the goods. Somnivo arranges and pays approved return shipping or bulky-item collection, including change-of-mind returns. There is no restocking fee. Read our Return & Refund Policy.
Are any items excluded?
Genuinely customised or personalised items are excluded from change-of-mind returns. Rights for faulty, damaged or misdescribed goods remain unaffected.
What if something arrives damaged?
Contact our team with your order number and a description of the issue. Photographs help us assess it quickly. We will arrange an appropriate remedy under your legal rights.
Still need help? Contact Us.