Returns made straightforward
Contact Somnivo at contact@somnivo.shop within 14 days of delivery to request an eligible return. You then have a further 14 days from notifying us to return the goods. You do not need to give a reason for an eligible change-of-mind return.
We arrange and pay for collection
Somnivo arranges and pays the return shipping or bulky-item collection cost for approved eligible returns, including change-of-mind returns. We charge no restocking fee.
Contact our support team with your order number for authorisation and collection arrangements. Do not send an item to our business address without agreed arrangements. These arrangements do not limit your statutory cancellation rights.
Taking care of your item
You may inspect your item as you would in a shop. Please take reasonable care of it and retain suitable packaging where possible. Contact us before dismantling or uninstalling an item for collection.
Customised and personalised goods
Goods made to your individual specifications or clearly personalised are excluded from change-of-mind returns. Standard catalogue products are not automatically customised because you select a standard size or option. Your rights for faulty, damaged, incorrect or misdescribed goods remain unaffected.
Faulty, damaged or incorrect goods
Please contact us with your order details and a description of the issue so we can arrange an appropriate remedy. Photographs may help us assess the issue. Change-of-mind time limits do not remove your statutory rights.
Refunds
Refunds are made to the original payment method without undue delay and within the applicable statutory period. Where we collect the goods, we refund within 7 days of your cancellation notice. Any standard delivery charge paid is also refunded where required. Your payment provider may need additional processing time.
Cancelling before dispatch
Email contact@somnivo.shop as soon as possible to cancel before dispatch. Online cancellation requests remain available until the item is fulfilled. If your order has been dispatched, the applicable cancellation and return rights above still apply.
Somnivo · 55 Oatlands Drive, Slough, SL1 3EX, United Kingdom · +44 7597 898666.