At Somnivo, we aim to provide a secure, clear, and reliable payment experience for our customers.
Accepted Payment Methods
We accept payments through two trusted providers:
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Stripe — major debit and credit cards (including Visa, Mastercard and American Express), and Apple Pay and Google Pay on supported devices and browsers.
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PayPal — pay with your PayPal balance or the cards linked to your PayPal account, and PayPal Pay Later where you are eligible.
The payment options shown at checkout may vary depending on your location, device and eligibility.
Payment Currency
All prices on our website are displayed and charged in British Pounds (GBP, £).
Customers are responsible for reviewing the final order total before completing payment.
If your bank or payment provider applies currency conversion charges or additional fees, these charges are determined by your provider and are not controlled by Somnivo.
Payment Authorization
Payment must be successfully authorized before an order can be processed.
When you place an order, your payment provider may perform security or verification checks before approving the transaction.
If payment authorization is unsuccessful, the order may not be completed.
Secure Payments
All card payments are processed securely by Stripe, and PayPal payments are processed by PayPal. Both providers are certified to PCI DSS, the highest level of payment industry security.
Somnivo does not directly store full debit or credit card details on our website.
Your payment details are entered directly with Stripe or PayPal and are handled according to their security standards and privacy policies.
Order Confirmation
After successful payment, you will normally receive an order confirmation by email.
Please check that your email address and order details are correct.
If you do not receive an order confirmation, please contact us at contact@somnivo.shop.
Payment Verification
In some cases, additional verification may be required before we process an order.
This may occur when:
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Payment information cannot be verified.
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An order is flagged for potential fraud.
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Billing information does not match the information provided by the payment provider.
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Additional security checks are required.
We reserve the right to delay, refuse, or cancel an order if payment cannot be verified or if we reasonably suspect fraudulent or unauthorized activity.
Failed or Declined Payments
If your payment is declined, please check that:
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Your payment details are correct.
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Your card has not expired.
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Sufficient funds are available.
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Your bank or payment provider has not blocked the transaction.
You may also contact your bank or payment provider for further assistance.
Duplicate Charges
If you believe you have been charged more than once for the same order, please contact us as soon as possible.
Provide your order number and any relevant payment information so we can investigate the issue.
Refunds
Approved refunds will normally be issued to the original payment method used for the purchase.
The time it takes for a refund to appear in your account may vary depending on your bank or payment provider.
Card and wallet payments are refunded via Stripe; PayPal payments are refunded to your PayPal account. Please refer to our Return & Refund Policy for full information about refund eligibility.
Taxes and Additional Charges
Any applicable taxes will be included or displayed during checkout where required.
Somnivo is not responsible for charges applied separately by your bank, card issuer, or payment provider.
Fraud Prevention
To protect our customers and our business, Somnivo may use fraud-prevention and payment-verification tools.
We reserve the right to cancel orders that appear suspicious, unauthorized, or fraudulent.
Contact Us
If you have any questions about payments, charges, or refunds, please contact us:
Somnivo
Email: contact@somnivo.shop
Phone: +44 7597 898666
Website: https://somnivo.shop