Welcome to Somnivo. These Terms of Service govern your use of our website and your purchase of products from our online store.
Throughout these Terms, the terms “we”, “us”, and “our” refer to Somnivo. By visiting our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service.
If you do not agree with these Terms, please do not use our website or place an order.
1. Online Store Terms
By using our website, you confirm that you are at least the age of majority in your country or place of residence, or that you have permission from a parent or legal guardian.
You may not use our products or website for any unlawful or unauthorised purpose.
You must not transmit viruses, malicious code, or any other material that could interfere with the operation or security of our website.
2. Products and Services
We aim to display our products, descriptions, images, specifications, and colours as accurately as possible.
However, the appearance of products may vary slightly depending on your device, screen settings, manufacturing changes, or product availability.
We reserve the right to:
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Change or discontinue products at any time.
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Limit quantities available for purchase.
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Refuse or cancel orders where necessary.
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Correct product descriptions, pricing, or other errors.
All products are subject to availability.
3. Pricing
All prices displayed on our website are shown in the currency indicated at checkout.
We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been accepted and paid for.
Where applicable, taxes will be displayed or included according to the information shown at checkout.
4. Orders
When you place an order, you are making an offer to purchase products from us.
Receiving an order confirmation does not necessarily mean that we have accepted your order. We reserve the right to refuse or cancel an order for reasons including:
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Product unavailability.
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Incorrect pricing or product information.
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Suspected fraud or unauthorised activity.
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Payment verification issues.
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Errors in customer or delivery information.
If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.
5. Payment
You agree to provide accurate and complete billing and payment information.
Payments must be successfully authorised before an order can be processed.
We may use third-party payment processors to securely handle transactions. We do not control the policies or technical systems of third-party payment providers.
6. Shipping and Delivery
Orders are delivered according to the shipping options, estimated delivery times, and geographical areas stated in our Shipping Policy and at checkout.
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, customs procedures, or other unexpected events.
Customers are responsible for providing a complete and accurate delivery address.
We are not responsible for delays or delivery problems caused by incorrect information supplied by the customer.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel an order before it has entered processing or dispatch.
Once an order has been shipped, it may no longer be possible to cancel it, and the order may instead need to be returned in accordance with our Return and Refund Policy.
Nothing in these Terms affects any statutory cancellation rights you may have under applicable UK consumer law.
8. Returns and Refunds
Returns, exchanges, and refunds are governed by our Return and Refund Policy.
Customers should review that policy before making a purchase.
Nothing in our policies is intended to restrict any mandatory rights you may have under applicable consumer protection law.
9. Accuracy of Information
We make reasonable efforts to ensure that the information on our website is accurate and up to date.
However, our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, delivery times, availability, or other information.
We reserve the right to correct such errors and update information without prior notice.
10. Third-Party Services and Links
Our website may include links to third-party websites, services, payment providers, or applications.
We are not responsible for the content, availability, security, privacy practices, or policies of third-party services.
Your use of third-party services is subject to their own terms and conditions.
11. Intellectual Property
All website content, including text, graphics, branding, logos, images, layouts, and other materials, is owned by or licensed to Somnivo unless otherwise stated.
You may not copy, reproduce, distribute, modify, publish, or commercially exploit our website content without prior written permission.
12. Prohibited Uses
You must not use our website:
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For any illegal or fraudulent purpose.
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To violate intellectual property rights.
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To distribute malware or harmful code.
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To collect personal information without authorisation.
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To interfere with website security.
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To impersonate another person or organisation.
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To submit false, misleading, or fraudulent information.
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To attempt unauthorised access to our systems.
We reserve the right to restrict or terminate access where these Terms are violated.
13. Personal Information
Your submission of personal information through our website is governed by our Privacy Policy.
We process personal data in accordance with applicable UK data protection laws.
14. Disclaimer
We aim to provide our website and services reliably, but we cannot guarantee that the website will always operate without interruption, errors, or technical issues.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded under applicable law.
15. Limitation of Liability
To the maximum extent permitted by law, Somnivo will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products where such liability may legally be limited.
Nothing in these Terms limits liability for:
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Death or personal injury caused by negligence.
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Fraud or fraudulent misrepresentation.
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Breach of statutory consumer rights.
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Any other liability that cannot legally be excluded or limited.
16. Indemnification
You agree to indemnify Somnivo against reasonable losses or costs arising from your unlawful use of the website or your material breach of these Terms, to the extent permitted by law.
17. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain valid and enforceable.
18. Changes to These Terms
We may update these Terms of Service from time to time.
Any updated version will be posted on this page with a revised “Last updated” date.
Your continued use of the website following any changes constitutes acceptance of the updated Terms where permitted by law.
19. Governing Law
These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.
Nothing in these Terms prevents a consumer from relying on rights provided by the laws applicable to their place of residence where those rights cannot legally be excluded.
20. Contact Information
If you have any questions about these Terms of Service, please contact us:
Somnivo
Email: contact@somnivo.shop
Phone: +44 7597 898666
Website: https://somnivo.shop